Frequently Asked Questions
1. Finish adding your items to your shopping cart.
2. Click on the shopping cart icon on the top right corner of your screen.
3. If you see all the items you want in your cart then you can continue through our checkout by clicking on the orange "CHECK OUT" button at the bottom of the page.
4. You may choose to process through our regular website checkout or through express checkout options. Please see the express checkout options below.
- If you wish to continue through PayPal, please click on the PayPal button.
- If you wish to continue through Apple Pay, please click on the Apple Pay button.
- If you wish to continue through Google Pay, please click on the Google Pay button.
5. You will be transferred to our Customer Information page and will be prompted to enter your:
- Email address
- Shipping Address
6. If you have a valid discount code, you may enter it in the " Discount code" field. Be sure to click on the "Apply" button in order to have your discount activated and applied to your order.
7. Continue by clicking “Continue to Shipping” button. Please make sure you have input your shipping address correctly.
8. Choose your preferred shipping method. Once everything is completed, click on “Continue to Payment Method”.
9. From here you will be prompted to enter in your payment details for your order.
10. Once you have completed the form, click on the "Complete Order" button. You will be brought to a screen that provides an order summary together with an on-screen order confirmation, as well as a second confirmation via e-mail.
* Should you encounter any difficulties during the checkout process, please feel free to contact our customer service team by sending us an email at firstname.lastname@example.org
You will receive an email confirmation containing the Order Number and details of your purchase. Once your order has been shipped you will receive another email confirmation, your shipping confirmation email, which will contain your tracking number and other details regarding order status in it.
For missing or wrongly shipped items, please contact us at email@example.com. Please let us know your transaction reference number (Order #) and provide us with a proof (image file size should be below 1MB). We will be more than happy to reship you the correct item with no extra cost and we will not ask for the item that was wrongly sent to you back! You may keep it as a gift from us.
Since we are working with an overseas fulfillment center please allow 4-7 days for your tracking number to be updated in their system once your shipping confirmation email is received.
Please be assured that once your tracking number is sent to you, your order has in fact shipped. Some tracking numbers may display that your order is not found or is still in Asia even when it is well on its way to you, this is because Asia is one of the largest International postal hubs and updating their tracking systems can take time. Your order is 100% on the way.